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Tuesday 21st of November 2017    

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Frequently Asked Questions (FAQ) PDF  | Print |  E-mail

FAQ

Frequently asked Questions from Customers

HELP!, I CAN'T LOGIN! WHY?

We use cookies (small pieces of site information) to assist us in user authentication and in saving configuration information. Cookies are required to use this service. If you do not accept the cookies set on login or your computer is not configured to accept cookies, your session will expire almost immediately. If you see this message immediately after logging in, you should check the following: 1. Check to see that your computer system time is accurate. Cookies are time sensitive and may not work if your computer date is incorrect by a large amount. 2. Make sure that your browser is configured to accept cookies or that you agree to accept cookies during the login process. 3. Turn off any third party programs or control panels that automatically reject cookies.

HOW AND WHERE CAN I BUY SMS CREDITS?

Once you determine how much SMS credits you need, you can purchase SMS credits either by paying with your interswitch ATM card, or by paying cash or cheque directly into our Bank account. ATM Card payment is the fastest because it is instant! Your account will be credited immediately ATM payment is made. You must login to your account and click the Buy Now link on the top right of the screen to make ATM Payment. Bank payments will roughly take 30mins if you paid in cash. Cheque payments are not credited until the cheque clears. (Unless you are a regular reseller). Please, always specify your email address as the depositor when making bank payments.

I DID NOT RECEIVE MY FREE SMS. WHY?

Either you did not correctly type in your mobile number or the mobile number you specified has already recieved free SMS. If you intend to send Bulk and you need more free SMS to test our services first, please contact our support desk.

IN WHAT FORMAT SHOULD THE BULK TEXT FILE BE?

It must be a text file. CSV / TXT. As long as the numbers are in a text file, and the numbers are human readable, separated from one another either by a space, comma, dot, or any other character, our application can pick them out even if they are inconsistent.

CAN I SEND SMS TO OTHER COUNTRIES?

Yes. You can send to 400+ Networks around the globe. Please see our coverage list to see if your specific country or network is covered.

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